Field Engineer Software that boosts your Reputation

Your online reputation is critical to how much trust potential customers have when looking at whether to use your services. When used in the correct way, your online reputation can encourage potential customers to choose your service rather than a competitor. Reviews and ratings typically have a number of elements:-

1. Number of reviews
The adage, strength in numbers certainly applies to ratings and reviews. The higher the number of online reviews you have, then the more trust a potential customer can place in the reviews since a high number of people have recommended your service. This works similarly to word of mouth where one person recommending a service certainly carries weight, but if another person you know recommends the same service, you will almost certainly consider using them.

2. Review Rating
Whilst a high number of reviews carries weight, if those reviews are poor then this can actually have a negative impact. The aim is for many highly rated reviews where past customers rave about your service and affirm you as a highly rated service provider.

The Challenge
There are a number of ways to attract reviews from customers. The most common is for engineers to give out cards requesting the customer to leave a review on their online platform, or by following up a customer by email after.

Diligent engineers can be trusted to leave cards with customers but if these are commercial customers they can quickly get lost or binned. Emails usually require back office staff to be responsible for remembering to email customers after a job is completed.

The Solution
Jobable's Reputation Autopilot removes the need for any staff contact with customers to request reviews. It is a truly 'set and forget' feature that then takes care of asking customers for reviews forevermore. Jobable saw one client increase their Google reviews from 2* to 4.5* in just over 12 months after implementing Reputation Autopilot.

Reputation Autopilot automatically emails customers after a number of days once a job is complete to invite them to leave a review. It also has controls to focus sending of review requests to only your best customers to maximise review rating, or to send to all customers for maximising number of reviews. Jobable works to build your company reputation while you sleep!